In our daily lives we all come across situations and conversations which feel awkward or uncomfortable. These can be really important moments. How we handle them has the power to affect our relationships, someone’s outlook and sometimes their life.

WHAT ABOUT YOU? When someone is angry, upset or distressed have you ever avoided the conversation; perhaps not knowing what to do or say,  not having the time or thinking they should “get a grip”? Maybe something upset YOU and it felt like no-one was bothered or when you tried to explain it just started an argument?

AN HOUR OF YOUR TIME TO BENEFIT YOU AND THOSE AROUND YOU. Drawing on validated approaches this brief, practical training will allow you to understand more about these interactions and develop your existing skills, helping these conversations go better in all parts of your life- family, social, work. It works with all age groups, young and old.

The online and live courses are no longer running but you can download the content here WisetalkersToolkit Download 2.2.20 to go through at your own pace.

Encourage your friends to take the course too. We all need WISETALKERS around us.


WISETALKERS is an acronym to help you remember the key ways to encourage good communication.

WISE is about being prepared; managing yourself and the situation so you get the best possible outcome from a conversation.

Wellbeing, Individuality, Signs of Distress, Environment,

TALKERS provides practical tips for the conversation.

Tune-In, Ask, Listen actively without judgement, Keep calm, Empower, Respond, Selfcare.

  • Wisetalkers provides a practical guide to reducing common barriers to good two-way communication. The knowledge and skills introduced are useful in day to day family, social and work settings by helping to promote respectful, supportive relationships.
  • Wisetalkers is designed to increase the confidence to open a conversation with someone who is struggling with what is happening in their life, by providing tips on how to prepare.
  • Wisetalkers introduces ways in which to encourage open and honest communication about thoughts and feelings, identifies some appropriate responses and where to direct people if more help is needed.
  • Wisetalkers works on the principle that everyone can offer support in some form; you don’t need to be an expert. It won’t turn you into a trained counselor and is not a replacement for professional help when this is needed.


There are many points in a person’s life where there is an opportunity to change the outcome; interactions or events that can take us further along the path or divert us from it. Individually these may seem insignificant (which may be why they are so often not appreciated at the time) but repeated, apparently minor negative reinforcements may lead to towards suicide risk, not just significant events. The more people are able to pick up early signs of distress and provide early effective support, the better the chance of altering the outcome.